Prior to ordering

We advise a sample pot is purchased before ordering larger quantities to ensure you are happy with the colour you purchase.

Delivery

We operate Monday to Friday and aim to mix all UK orders within one day of receiving an order. Orders received before noon are usually mixed the same day and packed and dispatched the following day. All our paints are mixed to order and the total time from order to delivery can take from 3 to 5 days. If there is likely to be a delay we will inform you as soon as possible. Orders placed after 11am on Friday, or any time on Saturday or Sunday are not packed until Monday at the earliest.

During public holidays and the Christmas period Konig Colours will be closed so paint deliveries may vary, please contact us if your order is urgent on 01280 847166.

Mixed paint returns

Paints purchased through Konig Colours Ltd are mixed to order, therefore Konig Colours Ltd cannot cancel orders or amend once mixed, accept returns or provide refunds on these products in the absence of defects. For this reason, we recommend you carefully check your order for accuracy before confirming your purchase. Be sure to select the right products, colours and shipping options that best meet your needs. This does not affect your statutory rights.

However, if you receive a paint delivery from us which is not the colour you ordered, you can return your paint unopened and in its original condition within 14 days of receipt. You must get in contact with us via telephone 01280 847166 or This email address is being protected from spambots. You need JavaScript enabled to view it. before returning item(s).

Damaged goods

We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty please sign the delivery note to say so and call Customer Care on 01280 847166 within 3 working days for replacement goods to be re-sent free of charge. Proof of damage will be required before we are able to replace your items.