When you place an order with Konig Colours you agree to accept the following terms and conditions.

Making a purchase

Konig Colours aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.

All prices quoted are in British pounds sterling (£). We make every effort to ensure the prices are accurate, however price changes beyond our control do occasionally occur, so prices could be subject to change without notice. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order. All orders are subject to availability.

Orders are accepted at the sole discretion of Konig Colours and are subject to your credit or account card being authorised for the transaction. All transactions are handled through PayPal via a secure server.

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, a full list of the products you have ordered and all costs.

Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, Konig Colours disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Konig Colours cannot be held responsible for any loss or damage that may arise from the use of this information.

Due to colour variations between computer screens and hand painted colour charts it is the responsibility of the purchaser to ensure that they are satisfied with the colour / shade that they select and Konig Colours strongly recommends trying a tester pot prior to making a selection.

Storage

It is the responsibility of the customer to provide adequate storage for the goods purchased. Konig Colours will not take any responsibility for losses, damages or costs arising out of unsuitable, unsafe or inadequate storage conditions.

Returns policy

We want you to be totally satisfied with your order. So if you are unhappy with your goods for any reason, you can return unopened, standard stock items, in their original condition, within 14 days of receipt, returned goods may be subject to a handling charge of 25% and you are responsible for all return postage fees. Please note that if your order is returned to us and damaged in transit we cannot credit your returned order. The goods should be returned, at your cost, and must arrive in a condition fit for resale for a refund to be made. You must get in contact with us via telephone 01280 847 166 or This email address is being protected from spambots. You need JavaScript enabled to view it. before returning item(s). Any goods mixed to customers’ specifications or clearly personalised are excluded from the right to cancel.

Damages

Any damages must be notified to Konig Colours within 24 hours of receipt if a claim is to be made.

Delivery schedule

All orders are normally dispatched within 3 working days; if there is likely to be a delay we will inform you as soon as possible. We operate Monday to Friday and aim to ship within one day of receiving an order and orders received before noon are usually dispatched same day. Orders placed after 11am on Friday, or any time on Saturday or Sunday are not packed until Monday at the earliest.

During public holidays and the Christmas period Konig Colours will be closed so deliveries may vary, please contact us if your order is urgent.

Cancelling your order

If you wish to cancel your order for standard shipping it is important that you do so ASAP. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. and request a cancellation. We cannot guarantee your order will be able to be cancelled as orders are often fulfilled and posted within the hour, but we will do our best depending on the status of your order when your email arrives.

We reserve the right to change these terms and conditions from time to time and you should refer to them each time you place an order. Please address any comments or complaints to: Customer Services. Konig Colours Ltd, The Studio, Home Farm, Thenford, Banbury, OXON OX17 2BX.